Protecting our members' and customers' information is a top priority for us and we remain vigilant about the security and integrity of our environment. To maintain a secure environment, you are required to change any passwords you use to connect to our system.

To reset your password, select the appropriate "Forgot Password" link on this page. If you are a patient or study subject, please use the link in the "Healthcare Consumers and Members" section below, to the left. If you are a healthcare administrator, please use the link in the "Healthcare Professionals and Administrators" below, to the right.

You will need to enter your login id and your email address. You will receive an email with a link to reset your password.

If you have any questions or trouble please contact the help desk at 1-800-572-9394 or